Warranty and Return Policy

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At MC Toys LA, our goal is to ensure you are completely satisfied with your purchases. We understand that buying toys online can raise concerns, so we offer a transparent and fair return and warranty policy.

Return Policy

If for any reason you are not satisfied with your purchase, you can return the products under the following conditions:

• Return Period: You have up to 30 days after receiving your order to initiate the return process.
• Product Condition: For the return to be accepted, the product must be in its original condition, unopened, unused, and undamaged. Products must include all original packaging, accessories, and manuals.
• Return Notification: To initiate a return, you must contact us through our online form, email, or phone. Indicate the reason for the return and provide details about the order and the product.
• Product Pickup: Once your return request is processed, we will send a carrier to pick up the product.

Refund Policy

Upon receiving and reviewing the returned product, we will proceed as follows:

• Product Condition Verification: We will ensure that the returned item is in the accepted conditions according to our policy.
• Refund Process: If the product meets the requirements, the refund will be made within 5 to 10 business days. The refund will be issued to the original payment method used during the purchase.

Product Delivery

We are committed to delivering your products quickly and safely:

• Delivery Time: Your order should arrive between 3 to 7 business days from the time of purchase.
• Order Tracking: We will provide tracking information so you can track your order to its final destination.

Frequently Asked Questions

What if the toy arrives damaged or defective?

In case you receive a damaged or defective product, contact us immediately to resolve the issue. We will provide a solution which may include product replacement or a refund.

Can I cancel my order before it is shipped?

Yes, you can cancel your order at no charge before it has been shipped. If the order has already been dispatched, you will need to wait to receive it and follow the return procedure.

For more information about our policies, please do not hesitate to contact our customer service. We are here to help make your shopping experience easier and safer!